Effective Date: July 9, 2026 | Last Updated: July 9, 2026
At Retaway Science, all products are research compounds supplied for laboratory use only. Because these are sensitive research materials, the terms below govern refunds, replacements, and damaged or incorrect shipments.
1. All Sales Are Final
All sales are final on opened vials. Due to the sensitive nature of research compounds and to preserve product integrity and safety, we cannot accept returns or issue refunds on any vial that has been opened, under any circumstances.
2. Damaged-in-Transit or Incorrect Items
Refunds or replacements are provided only for products that arrive damaged in transit or for orders that are incorrect (the wrong item was shipped). To report a damaged or incorrect shipment, contact us within 48 hours of delivery at support@retawayscience.com with your order number and clear photographs of the damaged packaging, the vial, and the shipping label. Reports received after the 48-hour window may not be eligible.
3. Replacements and Refunds
Once a damaged-in-transit or incorrect-item claim is approved, we will arrange a replacement or a full refund at no cost to you. Approved refunds are issued to your original payment method within 5–7 business days of approval.
4. Non-Refundable Situations
Except for damaged-in-transit or incorrect items as described above, all purchases are non-refundable. This includes opened vials, products stored outside their specified conditions after delivery, and change-of-mind requests. Because orders are processed promptly, we may be unable to cancel or modify an order once it has entered processing or shipped.
5. Questions & Contact
For any questions about this Refund Policy, or to report a damaged or incorrect shipment, contact us at support@retawayscience.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM PT.